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FAQs

Q: How can I view the status of my online order?
A: Go to the Customer Service, Account Information page. 
This page lists all your orders. Click the date of the order whose
 status you wish to view.

Q: What are your shipping costs?
A: We ship orders via UPS ground at a flat cost of $10.95.

Q: How are returns and exchanges processed?

A: We understand that occasionally you may have to return 
something to us for a variety of reasons.

If your Russell Athletic apparel order is not satisfactory,
 please notify us within 7 days of receiving your order. 
You may mail it back to us and exchange it for another item or 
store credit.

The item must be returned in its original condition and, if sold as
 a set, it must be returned as a set. Almost all items that have been 
worn outside will show signs of wear and will no longer be in original 
condition, thus it is important to try everything on indoors or we cannot
 accept your return. 

If we sent you the wrong item in error, we will, of course, pay the shipping
 costs. In other cases, you must return the item at your expense. We ship 
all exchange orders back to you for FREE in appreciation of your business with us.