Q: How can I view the status of my online order? A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.
Q: What are your shipping costs? A: We ship orders via UPS ground at a flat cost of $10.95. Until Feb 1st, you can use the promo code FREESHIP at checkout to receive free shipping on orders over $100. Q: How are returns and exchanges processed? A: We understand that occasionally you may have to return something to us for a variety of reasons.
If your Russell Athletic apparel order is not satisfactory, please notify us within 7 days of receiving your order. You may mail it back to us and exchange it for another item or store credit.
The item must be returned in its original condition and, if sold as a set, it must be returned as a set. Almost all items that have been worn outside will show signs of wear and will no longer be in original condition, thus it is important to try everything on indoors or we cannot accept your return.
If we sent you the wrong item in error, we will, of course, pay the shipping costs. In other cases, you must return the item at your expense. We ship all exchange orders back to you for FREE in appreciation of your business with us.
